Customer Service professionals wanting to boost their career
Beginners in the field of customer service
Non-native speakers who want to improve their business English skills and communicate with customers better
Requirements:
Basic knowledge of English
Basic understanding of customer service
A desire to learn!
What you'll learn:
The principles of customer service
Master Business English and improve your customer service
Different phrases and expressions for different CS situations
What is jargon and how to utilize it to your advantage
Important idioms and phrases in CS
The correct use of connotation and intonation
How to use the different tones in English for diverse CS situations
How to deal with different clients and resolve conflicts
The best practices and tricks in CS
All our courses include
Certificate of Completion
Flexible learning program
Top used phrases for practice and exercises
Always expanding courses
2+ hours of valuable material
4 Sections • 14 lectures • 2h 41m
Introduction
6 lectures • 32min
Welcome • 1:54
Introduction to the Course • 3:08
Course Overview • 4:37
What is Customer Service • 4:43
Why is Customer Service Important? • 6:56
The Best and Worst Part • 11:41
The Customer Service Language
5 lectures • 1hr 33min
Jargon • 21:41
Idioms and Phrases • 25:01
Connotation • 25:03
Intonation • 7:32
The English Tones • 14:40
Conflict Management
2 lectures • 26min
Conflict Resolution Pt. 1 • 17:04
Conflict Resolution Pt. 2 • 8:53
Conclusion
2 lectures • 10min
Best Practices in the Field • 9:46
Last Words • 0:36
Don’t Believe a Word We Are Saying?
Kalah F. • 5 months ago
This course is easy to understand, and provides a lot in terms of grammar, syntax, and vocabulary. What it teaches is very practical and useful to the modern word.
Brian H. • 3 months ago
Good course, clear and crisp, easy to understand with good examples. Keeps one engaged throughout. Thanks a bundle!
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